My JUULpod is leaking when I use it?
If your JUULpod is leaking slightly, you can continue to use it, but wipe off the liquid before inserting back into your JUUL device. Leaking can occur when the liquid is pulled up into the air path due to one of the following reasons:
- Puffing aggressively on the mouthpiece - try puffing more gently.
- Squeezing or biting the JUULpod as you puff - relax your mouth on the mouthpiece.
- Squeezing the wide sides of the JUULpod when you insert it - place your fingers on the outer edges of the hard plastic mouthpiece as you click into place.
- If you encounter an excessively leaky JUULpod or continue to experience leaking after making these adjustments, please save the affected JUULpods and contact the JUUL Care Team to discuss the issue.
There was some moisture on the inside of my JUULpod pack. What should I do?
JUULpods subject to excessive humidity or a drastic altitude change may experience a minor amount of condensation or leakage. If your JUULpod leaks, it's best to avoid direct contact with the liquid. You may continue using a JUULpod if some liquid has escaped, but carefully wipe the liquid off with a clean cloth or tissue before inserting into your device. If leaking persists, please contact the JUUL Care team.