WARNING: This product contains nicotine.
Nicotine is an addictive chemical.

JUUL Device Troubleshooting



My JUUL is not producing Vapor?

  • Please try using a cotton swab dampened with a tiny bit of rubbing alcohol (squeezing off any excess first) to clean the contacts on both the pod and inside JUUL where the pod is inserted. This should restore the connection between the pod and the device if any moisture has got on them. 
  • There may be a few tiny air bubbles down by the wicks of the JUULpod that can also contribute to the issue. Please try taking the pod out and gently tapping it (mouthpiece side up) on the table and reinserting. That should make the tiny air bubbles rise and re-saturate the wicks. You may also want to try using an alternate JUULpod to see if that helps. 
  • If you continue to have problems, please retain the affected device and contact the JUUL Care Team.

How to charge JUUL?

Each JUUL device comes with a USB charging dock. To power up, plug your charging dock into a USB port, place your device on the magnetic charger and wait an hour to reach a full charge. Our technology is designed to minimize the risk of overcharging. Depending on your use, a full charge will last about as much as one JUULpod.

How to clean JUUL?

Although the JUUL device does not require much maintenance, we do recommend using a dry or slightly moistened cotton swab to clean the charge contacts and inside the device where the pod is inserted. It is best for the battery's longevity to ensure that the device is not stored for more than 2 weeks with an empty charge.