JUUL Care Team Support Hours
Phone: Monday-Friday 9am-6pm PST
Chat & Email: 7 Days a Week 6am-10pm PST
Click here for device or pod troubleshooting support / Click here to get an order issue resolved
Frequently Asked Questions
JUUL Device Basics
- What is JUUL?
- What makes JUUL unique?
- Do I have to clean JUUL?
- What's the best way to store JUUL?
- Can I take JUUL on an airplane?
- How long does a charge last?
- Can I overcharge the battery?
- How many puffs can I get on a full charge?
- How do I dispose of a JUUL device?
- Where do I find my JUUL Serial Number?
JUUL Device Troubleshooting
- How does a JUULpod work?
- Which JUULpod flavors does JUUL offer?
- What is the nicotine concentration?
- How long does a JUULpod last?
- How should I store my JUULpods? Do they expire?
- How do I dispose of a JUULpod?
- Are you going to make non-nicotine e-liquid?
- What is in JUULpod e-liquid?
- Can I buy JUUL e-liquid in bulk?
- Can I refill my JUULpods with my own e-liquid?
- Can I open the JUULpod?
- What's the best way to take a puff on a JUULpod?
- Where is the Batch Code on my JUULpods?
JUUL Order Questions
- Can I make a change to an existing order?
- Can I return my product for a refund? How?
- My card has been charged multiple times. What do I do?
- Why was my card charged if I didn't receive an order confirmation?
- Is Age Verification required?
- What is Excise Tax?
- I live in California or Washington. Why can't I change my shipping address?
JUUL Shipping Questions
Manufacturing & Quality
- Where is JUUL made?
- How is JUUL made?
- What materials are JUUL and JUULpods made of?
- What kind of battery is in the device?
- What kind of magnets are in JUUL? Will the magnets affect other electronics?
- Can you speak to the health and safety of this product?
- How can I ensure I'm purchasing authentic JUUL products?