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Frequently Asked Questions
JUUL Device Basics
- What is JUUL?
- What makes JUUL unique?
- Do I have to clean JUUL?
- What's the best way to store JUUL?
- Can I take JUUL on an airplane?
- How long does a charge last?
- Can I overcharge the battery?
- How many puffs can I get on a full charge?
- How do I dispose of a JUUL device?
- Where do I find my JUUL Serial Number?
JUUL Device Troubleshooting
- How does a JUULpod work?
- What is the nicotine concentration?
- How many cigarettes = 1 pod?
- How should I store my JUULpods? Do they expire?
- How do I dispose of a JUULpod?
- Are you going to make non-nicotine e-liquid?
- What is in JUULpod e-liquid?
- Can I buy JUUL e-liquid in bulk?
- Can I refill my JUULpods with my own e-liquid?
- Can I open the JUULpod?
- What's the best way to take a puff on a JUULpod?
- Where is the Batch Code on my JUULpods?
JUUL Order Questions
- Can I make a change to an existing order?
- Can I return my product for a refund? How?
- My card has been charged multiple times. What do I do?
- Why was my card charged if I didn't receive an order confirmation?
- Is Age Verification required?
- What is Excise Tax?
- I live in California or Washington. Why can't I change my shipping address?
JUUL Shipping Questions
- Can you ship to PO Box addresses?
- What's the soonest I can get my order?
- What type of packaging will my order be delivered in?
- What do I do if my parcel was not delivered?
- What if the parcel is damaged?
- How can I track my order?
- What are the options and requirements for Adult signature?
- What if I have items missing from my order?
Manufacturing & Quality
- Where is JUUL made?
- How is JUUL made?
- What materials makeup JUUL and the JUULpods?
- What kind of battery is in the device?
- What kind of magnets are in JUUL? Will the magnets affect other electronics?
- Can you speak to the health and safety of this product?
- How can I ensure I'm purchasing authentic JUUL products?