JUUL Age Policy
What is the minimum age to purchase JUUL products from JUUL.com?
The minimum age to purchase JUUL products on JUUL.com is 21 years or older. For some existing customers, this may mean changes to your account or delivery experience. Warranties will continue to be honored for JUUL devices purchased at retail or online for customers who are of legal age in their state.
Why is the minimum age 21+ to purchase products from JUUL.com?
Our products are designed for adult smokers. Along with many states that are increasing the minimum purchase age for tobacco and nicotine products to 21 years or older, we have also decided to adopt this policy on JUULvapor.com.
What is the minimum age to purchase JUUL products at retail locations?
In the retail environment, state law governs the age at which a person can buy a tobacco or nicotine products. This means you are still able to receive warranty on your JUUL if you are of legal age in your state.
Will I still be able to claim my device warranty if I'm under 21?
We will honor our Limited Warranty for devices purchased on JUULvapor.com or at an authorized retailer for those of legal age to purchase JUUL in their states. Customers who request warranty service will be subject to age verification before a warranty replacement is approved.
Changes to your JUUL Account
Can I change the name on my JUUL account or billing information?
Since the name associated with your account and billing information is used to help verify your age, we do not allow changes to that information.
Can I buy JUUL as a gift and ship it to someone else?
Yes, unless you are in California, Idaho or Washington. For those able to gift, if the name on the shipping address does not match your account or billing name, your order will require the signature of an adult over the age of 21 at the time of delivery. An additional fee will be added to your order total for this shipping method.
I live in California, Idaho or Washington. Why can't I change my shipping address?
California, Idaho and Washington state laws require that your billing and shipping information be identical. If you change your billing information, we will automatically update your shipping information to match.
Age Verification Process
How are you age verifying me?
We've partnered with Veratad Technologies, an industry leading age verification service. The information you provide during account creation at JUUL.com is used by Veratad to complete a public records search, only reporting back whether or not you are 21 years of age or older. If the system cannot immediately verify your age, you may be required to upload a photo I.D. You will not be able to place an order until the age verification process has been completed.
How do I know if I'm age verified?
If the system successfully verifies your age during account creation, you'll receive an age verification confirmation email and have full access to shop at JUUL.com. If the system is unable to verify your age, you'll be asked to upload an ID for further verification. Customers whose ID's are approved will be updated by email. Customers whose IDs are not approved will be notified by email.
Do I have to be age verified every time I place an order on JUUL.com?
Your age verification is associated with the information you provided when you created your JUUL account during check out. As long as you are logged in under that account, you will not have to re-age verify on JUUL.com for additional purchases. You can also review your age verification status by logging into your JUUL account and clicking on Age Verification.
How does age verification work for warranty replacements?
The information you provide during check out on returns.juulvapor.com is used by Veratad to complete a public records search, only reporting back whether or not you are 21 years of age or older. If the system cannot immediately verify your age, you may be required to upload a photo I.D. Your order will temporarily be placed on hold until an agent can review your I.D and order information. If you are between the ages of 18-20, and of legal smoking age in your state, you may place warranty orders after passing age verification.
If the system successfully verifies your age during checkout, you'll be directed to an order confirmation page and will receive confirmation of your order and shipping details by email. If the system has been unable to verify your age, you'll be asked to upload an ID for further verification and your order will be temporarily placed on hold. Customers whose ID's are approved will be updated by email and the order will process and ship as usual. Customers whose IDs are not approved will be notified by email and the order will be canceled within 4 business days. You can also review your age verification status by logging into your JUUL account and clicking on Age Verification.
Is my account information safe?
JUUL Labs understands that when people shop online, they want to know their personal information will be safe and secure. JUUL Labs is compliant with the Payment Card Industry Data Security Standard (PCI DSS) Certification and uses secure socket layer (SSL) technology to help keep personal information secure.