JUUL Age Policy
What is the minimum age to purchase JUUL products from JUUL.com?
The minimum age to purchase JUUL products on JUUL.com is 21 years or older. Warranties will continue to be honored for JUUL devices purchased at retail or online for customers who are of legal age in their state.
Why is the minimum age 21+ to purchase products from JUUL.com?
Our products are designed for adult smokers. Along with many states that are increasing the minimum purchase age for tobacco and nicotine products to 21 years or older, we have also decided to adopt this policy on JUUL.com.
What is the minimum age to purchase JUUL products at retail locations?
In the retail environment, state law governs the age at which a person can buy a tobacco or nicotine products. This means you are still able to receive warranty on your JUUL if you are of legal age in your state.
Will I still be able to claim my device warranty if I'm under 21?
We will honor our Limited Warranty for devices purchased on JUUL.com or at an authorized retailer for those of legal age to purchase JUUL in their states. Customers who request warranty service will be subject to age verification before a warranty replacement is approved.
Can I change the name on my JUUL account or billing information?
Since the name associated with your account and billing information is used to help verify your age, we do not allow changes to that information.
How are you age verifying me?
To complete an order at JUUL.com, users are asked to provide their name, date of birth, permanent address, and the last four digits of their social security number. This information is verified by a third-party and cross-referenced with publicly-available records to confirm the person is at least 21 years of age. If a user’s public records fail to match or they do not wish to provide their social security number, they must upload a valid government-issued I.D. for review by a member of the company’s compliance team.
How do I know if I'm age verified?
If the system successfully verifies your age during account creation, you'll receive an age verification confirmation email and have full access to shop at JUUL.com. If the system is unable to verify your age, you'll be asked to upload an ID for further verification. Customers whose ID's are approved will be updated by email. Customers whose IDs are not approved will be notified by email.
Do I have to be age verified every time I place an order on JUUL.com?
Your age verification is associated with the information you provided when you created your JUUL account during check out. As long as you are logged in under that account, you should not have to re-age verify on JUUL.com for additional purchases. You can also review your age verification status by logging into your JUUL account and clicking on 'Age Verification'.
How does age verification work for warranty replacements?
If you are between the ages of 18-20, and of legal smoking age in your state, you may place warranty orders after passing age verification. The information you provide during check out on our warranty website, returns.juul.com, is verified by a third-party and cross-referenced with publicly-available records to confirm you are of age to receive warranty replacements in your state. If the system cannot immediately verify your age, you may be required to upload a photo I.D. Your order will temporarily be placed on hold until a member of the compliance team can review your I.D and order information.
Is my account information safe?
JUUL Labs understands that when people shop online, they want to know their personal information will be safe and secure. JUUL Labs is compliant with the Payment Card Industry Data Security Standard (PCI DSS) Certification and uses secure socket layer (SSL) technology to help keep personal information secure.