USAIf you live in a state that allows people between 18-20 years old to purchase nicotine products and you’d like a refund for the JUUL products you’re experiencing issues with, please contact the store where you purchased the product to determine their policy.
JUUL products purchased through an authorized JUUL retailer will not be refunded by Juul Labs and can only be refunded, if at all, at the original place of purchase.