We do not allow changes to the name on your account and billing information because it is used to help verify your age.
Articles in this section
- What is the minimum age to purchase JUUL products from JUUL.com?
- Why is the minimum age 21+ to purchase products from JUUL.com?
- What is the minimum age to purchase JUUL products at retail locations?
- Will I be able to claim my device warranty if I'm under 21?
- Can I change the name on my JUUL account or billing information?
- I live in California, Idaho, or Washington. Why can't I change my shipping address?
- How are you verifying my age?
- How do I know if I'm age verified?
- Do I have to be age verified every time I place an order on JUUL.com?
- How does age verification work for warranty replacements?