We will honor our One Year Limited Warranty for devices purchased on JUUL.com or at authorized retailers for those of legal age to buy JUUL in their states. Customers who request warranty service will be subject to age verification before a warranty replacement is approved.
Articles in this section
- What is the minimum age to purchase JUUL products from JUUL.com?
- Why is the minimum age 21+ to purchase products from JUUL.com?
- What is the minimum age to purchase JUUL products at retail locations?
- Will I be able to claim my device warranty if I'm under 21?
- Can I change the name on my JUUL account or billing information?
- I live in California, Idaho, or Washington. Why can't I change my shipping address?
- How are you verifying my age?
- How do I know if I'm age verified?
- Do I have to be age verified every time I place an order on JUUL.com?
- How does age verification work for warranty replacements?